cd111 Privacy Policy

Welcome to cd111. We are a trusted online casino and sports betting platform in Bangladesh. Keeping the personal information you provide on our platform secure is our highest priority. In this privacy policy, we clearly explain what types of information we collect, how we collect it, why we collect it, and how we keep that information safe.

This policy applies to the cd111 website, application, and all associated services. Please read this policy carefully before using our platform. By using this site, you are agreeing to the terms of this privacy policy.

While using the cd111 platform, we may collect the following types of information:

a) Registration and Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• Username and password (stored in encrypted form)
• National ID card or passport details (when identity verification is required)

b) Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
• Deposit and withdrawal history
• Wallet balance and transaction records

c) Technical and Usage Information

• IP address and device type
• Browser information and operating system
• Login time and session data
• Gaming activity and betting history
• Cookies and similar tracking information

d) Communication Information

• Live chat conversations
• Email correspondence
• Records of complaints and enquiries

cd111 collects and uses your information only for legitimate and specific purposes. The reasons we use your personal information are:

• Account Management: To create, verify, and manage your cd111 account.
• Age Verification: To confirm that you are 21 years of age or older.
• Financial Transactions: To process deposits, withdrawals, and bonuses.
• Security and Fraud Prevention: To detect and prevent unlawful activity.
• Customer Service: To resolve your issues and answer your questions.
• Service Improvement: To improve the experience and performance of our platform.
• Personalised Experience: To suggest games and offers based on your preferences.
• Legal Obligations: To comply with applicable laws and regulations.
• Responsible Gaming: To identify problematic gaming behaviour and provide support.

cd111 uses the latest technology and methods to protect your personal information. The key features of our security framework are:

SSL Encryption

Our platform uses 256-bit SSL/TLS encryption, which keeps all data exchanged between your browser and our servers completely secure.

Password Protection

Your password is never stored directly. It is stored in a transformed form using advanced hashing algorithms so that no one can read it.

Restricted Access

Only authorised staff can access your information, and every action they take is logged.

Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, some information may be retained for a specified period due to legal obligations.

cd111 may share information with certain third parties in limited circumstances and under strict controls. These circumstances are:

Payment Processors

The minimum information required to process transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay. These third parties are governed by their own privacy policies.

Technology and IT Service Providers

Information may be shared under contractual terms with trusted partners engaged in gaming software, server management, and cybersecurity services.

Legal Authorities

Relevant information may be provided in response to a court order, government directive, or a lawful request from a law enforcement agency. In such cases we comply with our legal obligations.

Fraud Prevention

Information may be exchanged with industry-designated bodies to detect fraudulent activity in online gambling.

cd111 uses cookies and similar tracking technology to improve your experience on our platform.

Essential Cookies

These cookies are essential for the basic functionality of the platform. This includes maintaining login sessions, maintaining security, and saving form data. These cookies cannot be disabled.

Functional Cookies

These cookies are used to remember your preferences, such as language and game settings.

Analytics Cookies

Anonymous data is collected to understand how our platform is being used, which helps improve the quality of our services.

You can manage cookies through your browser settings. However, disabling essential cookies may affect some functionality of the platform.

cd111 respects your right to privacy. You have the following rights over your own information:

• Right to Know: You have the right to know what information we hold about you.
• Right to Correction: You can request that incorrect or outdated information in your account be updated.
• Right to Erasure: In certain circumstances you can request that your information be deleted, however it may not be possible to delete all information due to legal obligations.
• Right to Object to Processing: You can object to the processing of your information for specific purposes.
• Right to Data Portability: In some cases you can request to receive your information in a structured format.
• Right to Withdraw Consent: You can withdraw your consent to any information processing carried out on the basis of consent at any time.

To exercise these rights, contact our support team via 24/7 live chat or send an email to [email protected].

cd111 is a platform for people aged 21 and above only. We do not knowingly collect personal information from minors.

If we learn that a person has created an account while under the age of 21, that account will be immediately closed and all associated information will be securely deleted.

If a parent or guardian suspects that their minor child has registered on our platform, please contact us immediately.

cd111 is an international service provider. Your information may be stored or processed on servers outside Bangladesh. In such cases we ensure that:

• Data transfers are always conducted with appropriate security measures in place.
• Our international partners are contractually bound to follow the same standard of privacy policy.
• SSL encryption is always active during data transfers.

cd111 may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you:

• A notification will be sent to your registered email address.
• A notice about the changes will be displayed when you log in to the platform.
• The "Last Updated" date on this page will change.

Continued use of the platform after changes have been made will be taken as your agreement to the updated policy. We recommend that you review this policy regularly.

cd111 analyses your gaming information to ensure responsible gaming. The goals of this analysis are:

• To identify unusual or potentially problematic gaming patterns.
• To intervene in a timely manner or offer support when needed.
• To keep responsible gaming tools such as self-exclusion and limit-setting effective.

To learn more about responsible gaming, visit our Responsible Gaming page.

Although we take the utmost precautions to protect your information, in the event of an unexpected security breach we will take the following steps:

• The incident will be investigated immediately.
• Affected users will be notified as quickly as possible.
• Transparent information will be provided about the extent and impact of the breach.
• Systems will be improved to prevent such an incident from happening again.
• Relevant authorities will be informed where applicable.